If your phone has a lock code or security code, please de-activate it before you book it in for repairs to avoid any unnecessary delays. vi. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account. iii. Vodacom e-school, our education site is FREE! The product must be returned at the customer’s expense, in its original sales condition. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. ii. While your device is in for repairs, Vodacom Repairs can offer you a loan device. Please be advised that the Computer is not pre-loaded with anti-virus software and that it is your responsibility to ensure your computer is protected at all times. Highlighted. Although every effort will be made to guard against loss of data and/or other failures, given the nature of often unknown, conflicting or corrupt software applications on devices the possible loss of data cannot be guaranteed. could result in an OBF claim being rejected. This repair is therefore not guaranteed. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. We urge you to take responsibility for your own content of high business importance or of a personal nature. Unfortunately, we can’t help you if you are a consumer in need of protection. [We will notify you by email when your return has been processed.] I experienced a issue where my phone went off and did not come on again, until I put it on charge. The handset started giving problems with blank screen, freezing, black outs when I tried to answer a call as well as when I tried to make a phone call. These laws dictate the bare minimum of a refund and return policy that you have to abide by. North Carolina: There's no right to cancel contracts or purchase agreements. I took out a contract with MTN on Sa****ay the 18th of June. In the event that you experience a problem with your new device, you are encouraged to return it to the outlet as soon as possible to reduce the risk of an OBF rejection due to physical damage. As it had 78% battery life, the issue was not that it was flat. Johan Grobbelaar makes a return to the Vodacom Bulls pack and will start at hooker for their opening Carling Currie Cup clash against DHL Western Province at DHL Newlands on Saturday. A fee of up to $25 may be applied (except where prohibited) when a device purchased at a Cricket Store is returned without all of the original components. North Carolina: There's no right to cancel contracts or purchase agreements. The 3 month warranty applies to repairs and starts when you receive a notification to collect your device and not from the point of actual collection. Thus, providing a reasonable window to determine fault. Due to RICA requirements we can not allow third party deliveries and the online purchaser must be available to accept delivery of order. – Should this software upgrade fail to resolve the fault, and the device renders faulty within 7 (seven) days of the software upgrade and/or still within a 14 (fourteen) calendar day period from date of purchase/delivery, the device will be approved as an OBF. This basic feature phone is designed with senior citizens in mind. Please note: For online orders, should a customer not be available, the courier driver is not allowed to deliver to a third party. A deposit fee may be required for Out of Warranty Repairs. No grey or counterfeit spare parts are used. A differentiation in the repair process is made between month 1 – 6 and month 7 – 12/7 – 24. Hi Can anyone here confirm the return policy for a new phone that is a dud out of the box? A device may function for a couple of months after the liquid damage is caused, due to corrosion setting in over time, depending on the damage. Get refund info for a return. viii. vii. The warranty on all devices is provided by the relevant device manufacturers. Before you buy, know the return and exchange policy. As the consumer, you need to take note of the following important data related information: i. ii. ii. Email us at firstname.lastname@example.org. Microsoft Store return policy applies to extended returns. Other charges may apply to use the Services until you cancel your order. However if the phone is returned within the one month warranty period and deemed not repairable by the technician, 50% of the original repair cost will be refunded. The physical condition of your device is also taken into consideration before any warranty decisions are made for replacements or exchanges, especially within the first six months from the purchase date. 14-Day return policy. Such a device being owned by Vodacom Repairs may be sold after this 90 day period to defray costs. Many cellphones return from this assessment process marked as … ), holiday products (e.g., artificial trees, lights, decorations, etc.) The Computer (laptop or desktop) is not covered by the Vodacom Device Warranty Agreement. 3) The following devices are applicable to the Huawei Summer Campaign for Back Covers:Mate 10 Pro (Grey); Mate 20 Lite (Black and Blue); MediaPad T3 10 (Grey); P Smart (Gold and Black); P Smart 2019 (Blue and Black); P10 (Blue, Black and Gold); P10 Lite (Black and Gold); P10 Plus (Gold and Black); P20 (Black and Blue); P20 Lite (Blue and Black); P20 Pro (Blue, Black, Aurora); P30 Lite (Blue and Black); P8 Lite 2017 (Black, Gold, and White); Y3 2017 (Gold and Grey); Y3 2018 (Gold and Grey); Y5 2019 (Brown and Black); Y5 Lite (Blue and Black); Y5 Prime 2018 (Black and Gold); Y6 2018 (Black and Gold); Y6 2019 (Black); Y7 2018 (Black and Gold); Y7 2019 (Blue and Black). It is always a good idea to check out the Shop Policies tab on any listing to see the seller's individual policies. Out of warranty (OOW) repairs can be completed in the 21 calendar day period but due to the 10 calendar day quotation/estimate acceptance/rejection timeframe offered to the consumer, TAT will be impacted proportionally. In practical terms, that means taking your cellphone from you a short period, ideally not more than 10 days. When can a consumer return goods under the Consumer Protection Act (CPA) in South Africa. The signal is horrific the phone almost never works. 4) Subject to spare part availability.Huawei Summer Campaign – LCD. vodacom 7 day return policy BS! Physical damage and/or misuse or abuse, liquid damage, repairs and/or product modifications and alterations that have been executed by unauthorised third parties. Vodacom You will be presented with a repair quotation for which you will be liable should you accept the repair costs. i. If after this acceptance, additional faults are found that impact the original quotation/estimate, you will be contacted again to give a personal approval to proceed. The issuing outlet reserves the right therefore to request a refundable deposit which may not exceed the value of the device as determined in accordance with Vodacom’s official price list. iv. Tesla has reportedly canceled an audacious return policy in which new buyers of its electric vehicles could return them for a full refund within seven days. ii. vi. See applicable Microsoft Terms of Sale for more information. Within 7 days from the date of purchase, if a performance fault that is not caused by human damage occurs on the host of the product, you can choose to return the goods to the place of purchase based on the invoice price. I need to return a Vodafone Smart Device . iv. Should you have further requests to have the same software version uploaded on the device these software upgrades will be subject to costs being applied. iv. Our returns policy gives you 14 days to change your mind, whatever the reason and you can cancel or return your order within 14 days from when you receive the order. vii. iv. Vodacom SAMSUNG S4. iii. – The maximum of 14 (fourteen) calendar days OBF rejection with a software version update is therefore calculated according to the time the device is in the consumer’s possession. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. It can take up to 25 days for an item to reach us once you return it. Please be advised that the Computer is not pre-loaded with anti-virus software and that it is your responsibility to ensure your computer is protected at all times. If you do not post a Return Policy informing customers of your "no refunds" policy, customers are entitled to a full refund if they make returns within 7 days of purchase. Failing to properly follow the installation process and instructions for use, or if you use products or accessories that aren’t compatible with your device – such as generic accessories and other contaminated auxiliary devices. 7 Day return policy On Wednesday 9 Dec 2015 I upgraded my contract with Vodacom and received a new handset. Despite Vodacom Repairs issuing you with a quotation, the liquid damaged device may be beyond economical repair (BER). i. Although every effort is made to replace with the same make, model and colour, it may not always be possible and alternative options available at the time will be discussed with you prior to completion of the service process. v. In the event of damage to the loan device and/or its accessories, you will be liable for the replacement cost of the loan device and/or its accessories or the deposit paid will not be reimbursed. ii. Although every effort will be made to guard against loss of data, given the nature of often unknown, conflicting or corrupt software applications on devices, the possible loss of data cannot be guaranteed. 4) Subject to spare part availability. i. The warranty is provided by the manufacturer thereof. Clearly state if returns, exchanges, and refunds are accepted by a company. Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that: the customer contact the Vodacom Online Support team to arrange collection. Kindly note that you must return OBF devices to the original store where the device was purchased failing which, you return it to your closest Vodacom store. In some cases your device might need to be returned to Vodacom, so we recommend that you keep the original packaging in a good condition and safely stored. All devices must be assessed by a Vodacom Repairs technician for any faults reported by the client before being exchanged. Please note that all Airtime Bundles and Data Bundles are non refundable as it is sent directly to the cellphone number captured. iv. If a final repair or exchange is undertaken and it is not successful, the next repair process may be the issuing of a new sealed commercial unit. if your device is faulty, you have 30 days from the day you receive it. How the technical outcome above impacts the warranty period. It is too bad there will be more disappointed Tesla owners. However, Vodacom cell signal loss is quite rampant and can be a real nuisance. ii. I know about the return policy and they also informed me about the 7 day return policy. If you are not 100% satisfied with your purchase, we accept returns for items within 7 days of delivery date. To return or exchange your device, please go back to that same store. In some instances, a receipt of payment of the total repair cost quoted and accepted may be payable prior to completion of the repair. v. Consumers that load their own data onto a device must take responsibility for such data. Our 14-day returns policy. In order to protect your property, repairs will only be returned to you upon presentation of your signed job receipt. Your complete satisfaction is our top priority. Kindly refer to manufacturer information booklets that accompany the product. Vodafone Contacts. The loan device and its accessories remain the property of Vodacom and are given to you to use while your device is being repaired. Returns are ONLY accepted within 7 days of the shipped date. v. Because Vodacom Repairs acts in accordance with the manufacturer warranty, you have to make sure that you comply with the warranty requirements as they are outlined in your device manual. 30 Days Recurring Data Bundle. Hi Can anyone here confirm the return policy for a new phone that is a dud out of the box? The original invoice (proof of purchase) as received at the point of sale must be supplied. I have had it for 2 wks. What is the warranty period on my device? Go to your closest Vodacom Repairs, Vodacom Shop or Vodacom 4U for more details. 1 REPLY 1. Our returns policy gives you 14 days to change your mind, whatever the reason and you can cancel or return your order within 14 days from when you receive the order. Refer to the sections above ‘where to book-in a device for technical assessment and/or repair’ and ‘repair and exchange service models’ to understand this section. You have 14 calendar days to return an item from the date you received it. If you have a device that is under warranty, it will be upgraded to the latest software version at no cost, only once. The period for return – 7 days The general return policy of the company is for 7 days, you can return any of the cars within this timeline.If you aren’t satisfied with your purchase, you may return or exchange your product conveniently.. CarMax gives you a full week to decide if your car is the perfect fit for your life.If it’s not, simply bring it back within 7 days for a full refund. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device. Vodacom 7 day return policy / poor service delivery!! But we can point you in the right direction to enable you to resolve your complaint. If an exchange and/or replacement (not a sealed commercial pack) is issued as means of the approved repair activity, the warranty period continues as normal from where it is in the implied warranty period. Should software complications (including the Operating System) be confirmed during the assessment, the TechZone consultant will recommend the best course of action to be taken. In the event that the Customer is unable to produce any of the above documents (identification and proof of address) the courier driver will not deliver the products. v. Out of warranty modems are not exchangeable without costs being applied and it is advisable that you visit your closest Vodacom Shop for a low cost new modem which will carry a new warranty period as of the purchase date. ix. i. A liquid repair attempt is not an industry standard but is offered as an additional service to consumers to try and assist with the repair of an otherwise un-usable device. Find out if your device is eligible for return or exchange. 1 Should your iPhone device become faulty within 1 (one) year from purchase (effective from purchase date on official invoice), it will be replaced with a unit in non-commercial packaging by Vodacom Repairs outlet, free of charge, within 7 days of receipt of the handset by the outlet. Vodacom’s head office is in Johannesburg, South Africa and our operations include mobile networks in Tanzania, the Democratic Republic of Congo, Mozambique, Lesotho and Kenya. We’re not able to consult with you personally and provide you with a cost effective solution. ix. Other exclusions and limits may apply. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Your repaired phone will not be returned until the loan device and its accessories have been returned, repaired or replaced. In a majority of counties, there are laws that protect the rights of the consumers. – A software upgrade will be performed free of charge in an attempt to resolve the fault. What can I do. All refunds may take up to 21 working days to process. Loan devices provide for voice and data continuity which may be of the same operating system, however, may differ in terms of capability and functionality to that of your device. You have 30 days to return your item and get a refund or exchange. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. 220.127.116.11 Replacement Guide (1) If you purchased the product in a retail store, please go to the store to apply for replacement. 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